information for patients

We have introduced new measures to help prevent the spread of Covid-19.

We wanted to let you know of the changes to help you feel comfortable and relax at your next appointment. 

You may find this summary video useful


Before your face to face appointment

Following the professional guidelines, before you are seen face to face a triage call is needed to establish if it is the best option for you.

A free triage call can be booked online.

On the day of your appointment 

We will email you a Covid-19 screening questionnaire and consent form. Please complete this prior to your visit. The therapist seeing you will also have completed a similar form to establish they are, just like you, low risk and symptom free.

When you arrive you are encouraged to self check-in via a link or QR code (how to use a QR code) at the entrance of the building. This will let the therapist know you are there. Please do not enter the building until your appointment time to avoid people gathering within the reception area.  Where possible avoid using the toilet facilities to minimise risk.

What you need to bring

  • Please bring your own face covering to wear during your consultation. 

  • If appropriate please also bring your own bath towel and hand towel for use during the appointment.

  • If you’d like a chaperone (someone to be present during the session and observe) you’ll need to bring someone with you, ideally a member of your household. We’ll need them to complete a consent form too.


What to expect at your face to face appointment

Everyone entering the facility is required to have their body temperature taken with a contactless infra red thermometer. Anyone found to have a raised core temperature will not be able to enter.

Your therapist will wear PPE in accordance with Public Health England recommendations. Currently this is disposable gloves, apron, eye protection and mask. The treatment room is thoroughly cleaned and disinfected with anti-viral in between each appointment.

The time spent closer than two meters will be kept to a minimum, only what is needed for an effective therapeutic intervention. Careful positioning will minimize risk during these times for example ensuring you are not facing directly.


How to pay for your appointment

We ask that all payments are made online, bank transfer or contactless. Due to infection control, cash and cheques will no longer be  accepted. 

The measures we have introduced are following guidelines from Public Health England, Chartered Society of Physiotherapy and Health and Care Professions Council. Our full Covid-19 policy can be found here


Please get in touch if there is anything else you would like to know.

Thank you for helping us all to stay safe.

We look forward to seeing you in person soon.